- Please place an order again if payment is declined because we cannot restore the original order.
- To ensure that your order is not rejected upon submission, you may perform payment verification such as checking and confirming the credit card details you entered are correct or contact your card issuing bank to check the reason for declining your payment.
If the payment is not made within the stipulated time, the order will be automatically cancelled. Once it had been cancelled, you will need to place a new order again.
For card payments/online banking/e-wallet, payment verification is instant. While for ATM transfer/bank-to-bank transfer, your local bank takes approximately 3 working days to complete the funds transfer. Therefore, please allow us the next working days for payment verification. Please note that weekends and public holidays are not our working days.
All successful order transactions will receive an order confirmation email after placing the order. You may check them at member center or email. Alternatively, you can contact us to review your order.
Please ensure the mailing and billing address is the same. If keep failing with credit card payment, please try to proceed with PayPal payment.
