For more information on return policy, kindly refer to below.
If you want to return the item, we do provide return service to you but return application must meet the following condition:
1. You have 45 days to decide if an item is right for you, if you would like to return the item please contact us within 45 days from the ship date.
2. Any returning product will only be accepted if it's under the origial condition where the product is unused, unwashed, unbroken, with the original tag and packaging still attatched.
CAUTION: We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
AIR SPACE reserves the rights to decline refunding if the product(s) returned is/ are not under mint condition.
3. Clearance items that have been discounted for more than 60% off is not applicable with return and refund .
4. Please note - you'll need to cover the postage and any relevant duty costs yourself. It's a good idea to mark your parcel as 'returned goods' to avoid being charged any duties. We recommend removing or covering your shipping label before attaching your returns label to your parcel.and please using any trackable/insured shipping method .
5. Please note that the original shipping fee and Shipping Guarantee are non-refundable.
6. We currently only provide return & refund services. There is no exchange service.
7. Please be aware that we do not accept return packages if a shipping fee is requested.
Please send the return item to the USA warehouse. The address will be provided after the approval of the return request.
RETURN & REFUND PROCESS:
For defective or wrong item(s), please contact our customer service team directly.
For general returns and refunds, please follow the steps below:
LOG IN >> MY ORDERS >> Click "APPLY FOR RETURN" on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> AIR SPACE will inspect the conditions within 7 working days of receiving your parcel >> AIR SPACE will email you the QC results >> Refund processed in 7 days post QC completion.
After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).
*Rest assured, the waiting period for our approval and the return address will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the USA warehouse
AIR SPACE does not offer free returns at this time.
PRODUCT CONDITIONS:
All items must be in —unworn, unwashed, unaltered, and with all tags intact in original condition. Pack them nicely, we do not accept poor/no packaging, only original packaging.
RETURNABLE ITEMS CRITERIA:
Inspect items beforehand & apply for return or dispute within 7 days of parcel delivery (date by tracking number). One return and refund per order number.
Clearance items at 50% off or more, shapewear, bras, and underwear are non-returnable.
VOUCHERS & POINTS:
Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases. If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated. In such cases, kindly return the free gift along with your products.
ONE RETURN PER ORDER:
Each order is only allowed one time of return application, if you have multiple items in one order that you wish to return, make the application for them all in one go.
SHIPPING & DELIVERY:
Ship your return via a trackable courier & you are responsible for the return cost. Please choose a reliable courier service & ensure to deliver during working hours only.
WALK-IN/E-HAILING/ COD:
Sorry, we do not accept walk-ins at our office/retail store, or E-hailing for returns/refunds
No cash on delivery returns. All COD parcels go back to you.
LOST/ DAMAGED IN TRANSIT:
If a courier misplaces your return or if the parcel is damaged during transit, we'll help out, but we are unable to cover the claim or cost.
DISCLAIMER:
AIR SPACE reserves the right to reject certain return or refund requests based on our sole and final judgment. (But It rarely happens. )
Please send the return item to the Japan warehouse. The address will be provided after the approval of the return request.
RETURN & REFUND PROCESS:
For defective or wrong item(s), please contact our customer service team directly.
For general returns and refunds, please follow the steps below:
LOG IN >> MY ORDERS >> Click "APPLY FOR RETURN" on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> AIR SPACE will inspect the conditions within 7 working days of receiving your parcel >> AIR SPACE will email you the QC results >> Refund processed in 7 days post QC completion.
After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).
*Rest assured, the waiting period for our approval and the return address will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the Japan warehouse
* AIR SPACE does not offer free returns at this time.
PRODUCT CONDITIONS:
All items must be in —unworn, unwashed, unaltered, and with all tags intact in original condition. Pack them nicely, we do not accept poor/no packaging, only original packaging.
RETURNABLE ITEMS CRITERIA:
Inspect items beforehand & apply for return or dispute within 7 days of parcel delivery (date by tracking number). One return and refund per order number.
Clearance items at 50% off or more, shapewear, bras, and underwear are non-returnable.
VOUCHERS & POINTS:
Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases. If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated. In such cases, kindly return the free gift along with your products.
ONE RETURN PER ORDER:
Each order is only allowed one time of return application, if you have multiple items in one order that you wish to return, make the application for them all in one go.
SHIPPING & DELIVERY:
Ship your return via a trackable courier & you are responsible for the return cost. Please choose a reliable courier service & ensure to deliver during working hours only.
WALK-IN/E-HAILING/ COD:
Sorry, we do not accept walk-ins at our office/retail store, or E-hailing for returns/refunds
No cash on delivery returns. All COD parcels go back to you.
LOST/ DAMAGED IN TRANSIT:
If a courier misplaces your return or if the parcel is damaged during transit, we'll help out, but we are unable to cover the claim or cost.
DISCLAIMER:
AIR SPACE reserves the right to reject certain return or refund requests based on our sole and final judgment. (But It rarely happens. )
Please send the return item to the Taiwan warehouse. The address will be provided after the approval of the return request.
RETURN & REFUND PROCESS:
For defective or wrong item(s), please contact our customer service team directly.
For general returns and refunds, please follow the steps below:
LOG IN >> MY ORDERS >> Click "APPLY FOR RETURN" on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> AIR SPACE will inspect the conditions within 7 working days of receiving your parcel >> AIR SPACE will email you the QC results >> Refund processed in 7 days post QC completion.
After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).
*Rest assured, the waiting period for our approval and the return address will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the USA warehouse
* AIR SPACE does not offer free returns at this time.
PRODUCT CONDITIONS:
All items must be in —unworn, unwashed, unaltered, and with all tags intact in original condition. Pack them nicely, we do not accept poor/no packaging, only original packaging.
RETURNABLE ITEMS CRITERIA:
Inspect items beforehand & apply for return or dispute within 7 days of parcel delivery (date by tracking number). One return and refund per order number.
Clearance items at 50% off or more, shapewear, bras, and underwear are non-returnable.
VOUCHERS & POINTS:
Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases. If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated. In such cases, kindly return the free gift along with your products.
ONE RETURN PER ORDER:
Each order is only allowed one time of return application, if you have multiple items in one order that you wish to return, make the application for them all in one go.
SHIPPING & DELIVERY:
Ship your return via a trackable courier & you are responsible for the return cost. Please choose a reliable courier service & ensure to deliver during working hours only.
WALK-IN/E-HAILING/ COD:
Sorry, we do not accept walk-ins at our office/retail store, or E-hailing for returns/refunds
No cash on delivery returns. All COD parcels go back to you.
LOST/ DAMAGED IN TRANSIT:
If a courier misplaces your return or if the parcel is damaged during transit, we'll help out, but we are unable to cover the claim or cost.
DISCLAIMER:
AIR SPACE reserves the right to reject certain return or refund requests based on our sole and final judgment. (But It rarely happens. )
All returned item will be processed within 7 working days after we have received your return parcel.
Once inspected and confirmed that returned item had fulfilled return policy will be refunded to your original payment method.
You will be receiving a notification regard the refund completion.
The time to refund to your account or bank statement is depending on your financial institution.
Kindly pay close attention to whether the refund is actually received.
We do not provide exchange service.
If you want a different size or color, please return the item that you do not need and may place new order again.
Although we have not specified the return shipping method, but strongly recommended that you use a traceable shipping method for return and closely track the location of the return parcel.
Therefore, whether the return parcel can be tracked depends on the shipping method that you had chosen.
You may log in to Member Center > My orders to check your order status.
If the return was inspected and confirmed, you will receive a refund notification message.
The time to refund to your account or bank statement is depending on your financial institution.
Kindly pay close attention to whether the refund is actually received.
If you have any questions, please check with financial institution or click here to contact us.
In order to protect your return rights, please return the item with complete packaging.
It is recommended to use our original packaging or any waterproof and stable packaging material.
Please contact us as soon as possible and we will assist you to check and confirm.
If the refunded amount is incorrect, please contact us within one month of receiving the refund.
This is because we are unable to extract the banking records that more than a month and your compassion on this matter would be greatly appreciated.
If you found a defective item, please click here to contact us.
In order to solve your issue as soon as possible, please provide your order number, item name, and clear images of damage, defects or malfunctions when you contact us.
