FAQs

Join us today and become an AIR SPACE Girl!

Thanks to your support, we're offering even more benefits. Starting April 17, 2024, your shopping experience with us will be more rewarding than ever.

Steps to Join:

1. Create a Free Account:

   • Simply sign up for an account at no cost.

2. Shop and Earn Rewards:

   • Earn 1 point for every $1 you spend. Accumulate points to advance to higher membership tiers and earn vouchers for redemption.

3. Membership Tiers:

   • VIP Status: Spend over $200 on a single purchase or $350 within a year to become a VIP.
   • VVIP Status: Spend over $450 on a single purchase or $700 within a year to achieve VVIP status. This averages to about $59 per month to reach the top tier.

**CURRENCY = USD 

Membership Benefits:

• The more you shop, the greater your rewards!
• Membership status is valid for a year after unlocking a tier. To maintain your status, meet the minimum spending requirement annually.

Earning Points:

• WAYS TO EARN POINTS/ CREDITS
  Spend US$1: Earn 1 Point
  Complete your profile: Earn 2 Credits 
  Product Review: Earn 2 Credits for Each Item
  100 POINTS = US$1
  1 CREDIT=US$1
• Points are awarded for direct purchases from gl.airspaceonline.com, based on the amount paid after discounts, excluding store credits and shipping fees.
  
• Points cannot be combined from different accounts, transferred, or converted into cash.
• Once points are redeemed, they are not reinstated.

Redeeming Points:

• Redeem points at the checkout page. Enter the number of points you wish to use, and the discount will be applied to the subtotal.
• Points are non-transferable and non-refundable.

Managing Your Points:

• Check your points via the "Member Center" under "My Assets" > "Reward Points".
• View both "Available Points" for immediate use and "Pending Points" that will be credited after order completion without returns.

Terms and Conditions:

• Points and rewards are non-transferable and cannot be sold or traded.
• Check points regularly on your account, and note that our records prevail over discrepancies.
• Points from cancelled orders or returns are debited from your account.
• Rewards cannot be combined with other promotions unless specified.
• Membership may be suspended for repeated refusal to accept cash-on-delivery parcels.
• The program’s terms and conditions can change at any time at our discretion.

Enjoy enhanced shopping with AIR SPACE by joining our rewards program. Your continued participation affirms acceptance of any program changes. Stay updated by reviewing the terms frequently.

Login to member center > my assets > status, from there you could able to view membership level, cumulative consumption amount, tier validity and distance to hit next tier.

Regular Tier: This tier does not expire and will not be downgraded.

VIP Tier: You will be downgraded to the Regular tier if you do not spend at least US$350 within 12 months from the date you joined or upgraded to VIP.

VVIP Tier: You will be downgraded to VIP or Regular tier if you do not spend at least US$700 within 12 months from the date you joined or upgraded to VVIP.

Not at all. Redeeming your points would not affect your tier status. To maintain your tier status, you only need to meet an accumulated spend required for the tier.

Don't worry! Just drop us a message with your member Email and we will do our best to sort it out for you!

There are a few reasons you may not be eligible for the 10% first order discount:

1. You may have placed an order previously and subsequently canceled it.

2. The item you are purchasing may be on sale.

If none of these reasons apply to your situation, please contact customer service for further assistance.